A message from Todd Bialaszewski, Founder
Junk Car Medics will remain our business name.
Sometimes the best business decisions come from simply listening. And over the past few weeks, you’ve given us one of the clearest messages we’ve ever received.
On August 12, we announced that Junk Car Medics would become Junk Car Inferno. We were excited about the change – the new name felt bold, energetic, and matched our vision for faster service and hotter offers. We invested in new logos, updated our marketing materials, and were ready to blaze a new trail.
Then something amazing happened.
Your Response Stopped Us in Our Tracks
Within hours of our announcement, our phones started ringing. Not with customers wanting to sell cars, but with people wanting to share their stories.
“You guys were there when my dad passed and I had to clean out his property. You made a difficult time easier. You’re the Medics to me.”
“I’ve referred five friends to Junk Car Medics. What am I supposed to tell them now?”
“The Junk Car Medics name made me trust you when I was skeptical about online junk car buyers.”
Email after email. Call after call. Facebook comments, texts from repeat customers, even handwritten letters (yes, really). The message was unanimous: Junk Car Medics meant something to you that we hadn’t fully understood.
What We Learned About Our Own Company
Running a business for nearly 10 years, you think you know what you represent. We thought we were just really good at buying junk cars – fast pickups, fair prices, easy process. But your messages taught us we had built something more.
The word “Medics” wasn’t just a name. To you, it represented:
- Care during difficult times (inherited vehicles, financial hardships, post-accident situations)
- Trust in an industry where skepticism is normal
- Reliability when you needed someone to show up and follow through
- Help that went beyond just a transaction
One customer from Ohio wrote: “When my car died, I was stranded. You didn’t just buy my car – your driver helped me get my belongings out, made sure I had a ride arranged, and treated me with dignity when I was frustrated and embarrassed. That’s what medics do.”
How do you read something like that and not reconsider?
The Decision Was Easy
By day three, Todd called an all-hands meeting. The agenda had one item: “Do we listen to our customers or stick with our plan?”
The room was quiet for about five seconds. Then everyone started sharing the feedback they’d been receiving. Our customer service team, our drivers, our phone operators – everyone had been hearing the same thing. The decision became obvious.
We’re Junk Car Medics. We’ve earned that name through 125,000 transactions, through showing up in snowstorms and heat waves, through treating every customer like they matter. Why would we walk away from that?
What “Keeping Our Name” Really Means
This isn’t about being afraid of change. In fact, we’re changing a lot:
Coming This Fall:
- AI-Powered Instant Quotes: Get more accurate offers in seconds
- Real-Time Tracking: Know exactly when your driver will arrive
- Digital Dashboard: Manage your entire transaction online
- Expanded Coverage: Adding 50+ new cities by December
- Mobile App: Sell your car from your phone (launching October)
But What Won’t Change:
- Our commitment to top-dollar offers
- Free, fast pickup (usually same or next day)
- Payment on the spot
- Our helpful, patient customer service
- The trust you’ve placed in the Medics name
A Thank You and a Promise
First, thank you. Thank you for caring enough about our company to speak up. Thank you for the years of trust. Thank you for referring your friends and family. Thank you for making us think harder about who we are and what we represent.
Here’s our promise: We will continue earning the Junk Car Medics name every single day. When you call us, we’ll be there. When you need help with paperwork, we’ll walk you through it. When you’re unsure about the process, we’ll explain everything clearly. When you need your car gone TODAY, we’ll make it happen.
Moving Forward Together
Some might see changing back as admitting a mistake. We see it as proving we’re the company you thought we were – one that actually listens and cares more about serving you than our own ego.
The funny thing? We thought Inferno sounded powerful. But you taught us that real power comes from trust, built one customer at a time, over years of keeping promises. That’s worth more than any flashy new name.
So here’s to the next chapter of Junk Car Medics. Same trusted name. Same dedicated team. Same commitment to you. But with new tools and capabilities to serve you even better.
Because sometimes the best changes are the ones that help you stay exactly who you’re meant to be.
Have a car to sell? Get your instant quote at junkcarmedics.com or call us at 1-855-587-0227. We’re here to help just like we’ve always been.
Want to share your Junk Car Medics story? We’d love to hear it. Email us at stories@junkcarmedics.com.
